Privacy Policy
Last updated: June 2026
Introduction
Enviva Australia ('we', 'us', 'our') is committed to protecting your privacy. This policy explains how we handle personal information when you use enviva.com.au, purchase equipment, or engage our clinical and referral services. We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
What information we collect
We collect information you provide directly — name, contact details, delivery address, NDIS or health fund details, clinical referral information, and payment details. We also collect technical data such as IP address, browser type, and pages visited through cookies and analytics tools.
How we use your information
We use your information to process orders, fulfil clinical referrals, communicate about your enquiries, provide customer support, comply with regulatory obligations (including NDIS and TGA requirements), and improve our website and services. We do not sell your personal information.
How we store and protect your information
Personal information is stored on secure servers within Australia and trusted cloud providers. We use encryption in transit, access controls, and regular security reviews. Clinical and health information is handled in accordance with applicable health records legislation.
Your rights
You may request access to or correction of your personal information at any time. You can also ask us to delete information we no longer need, withdraw consent for marketing communications, or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contact us
For any privacy questions, requests, or complaints, contact our Privacy Officer at info@enviva.com.au. We aim to respond to all privacy enquiries within 30 days.